Know what keeps customers coming back
Measure satisfaction across the customer experience, then understand what to fix before friction becomes churn.
Our services & capabilities
NewtonX designs customer satisfaction research around the metrics and experiences that matter to your business, including CSAT, CES, and NPS where relevant. We survey and interview verified customers across roles, segments, products, and touchpoints, then analyze the results to show what is working, what is declining, and why.
CSAT and NPS measurement
Product and service satisfaction scoring
Support experience evaluation
Benchmarking against industry standards
Onboarding satisfaction assessment
The benefits of customer loyalty research
Track customer sentiment over time and pinpoint the experiences behind strong or weak scores. Give product, marketing, sales, and customer teams evidence they can use to prioritize improvements and address problems before they drive customers away.
We deliver research you can trust
140+
industries reached by our
search
100%
verified respondents
5+
quality check processes
96%
of clients start a second project with us
See our success
How Checkout.com uses NewtonX insights to stay at the leading edge of the payments industry
We’re the trusted research partner of the world’s leading companies.
"I was really excited when we found NewtonX. Their Custom Recruiting has genuinely been a game changer for us in terms of data quality. Not only do I have much greater trust in the data, but the variation in the data means I can more easily provide actionable direction for our product and marketing teams without finding myself rationalizing away bad data."
"In my 10 years at Vanguard, we had never been able to reach this audience — until we met NewtonX."
"A huge thank you to NewtonX for delivering on their commitment of excellence, and being great partners. Dreamforce 2022 was our best year yet. We heard positive feedback on the quality of research participants and the tailored content has been viewed by millions of people across our industry."
