Pega demystifies Agentic AI and delivers a roadmap for enterprise adoption

As a leader in enterprise transformation, Pega saw a growing disconnect between enthusiasm for Agentic AI and actual readiness to adopt it.

Enterprise leaders recognize agentic AI’s potential to reinvent workflows, drive productivity, and personalize experiences. But in conversations with clients, Pega noticed hesitation—rooted in confusion, lack of governance, and concerns around implementation.

To better understand what’s driving that gap, Pega partnered with NewtonX to hear directly from decision-makers navigating this new frontier: What is Agentic AI, really? What barriers are standing in the way? And how can enterprises move forward with confidence, not just caution?

Pega and NewtonX surveyed 180 enterprise leaders across IT, operations, customer service, and engagement roles in North America and Europe.

NewtonX research uncovered a widening expectation gap. Most leaders agree Agentic AI will transform the enterprise—94% expect it to impact their tech infrastructure, and 92% say it will benefit the entire organization. Yet only 34% feel confident in their organization’s ability to deploy it strategically in the next 2–3 years.

Key findings included:

• The readiness gap: While 82% believe Agentic AI will transform their business, only a third feel prepared to act.
  
• The governance challenge: 47% cite lack of governance as a top barrier—highlighting that structure and control, not speed, are key to confidence.
  
• The security concern: 70% say data security is a major barrier, especially as AI agents begin to operate autonomously.

The takeaway: Agentic AI isn’t just about automation. It’s about orchestration—aligning autonomous systems with workflows, oversight, and clear business outcomes.

Pega launched The Next Great Leap research report to help enterprise leaders navigate the path from curiosity to confident implementation.

Pega launched The Next Great Leap, an insights-led report to reframe the conversation around Agentic AI—not as a feature, but as a new enterprise paradigm. The research didn’t just diagnose hesitation; it offered a blueprint for action anchoring AI in governance, transparency, and measurable value. The report has also been a foundational asset across Pega’s sales, product, and content ecosystem—fueling campaigns, client conversations, and a new category narrative.