We appreciate your time and work to ensure your payment process is as seamless as possible.

If you have not received your payment within 2 hrs, please reach out to us at payments@newtonx.com. Include your full name, the email tied to your account, and the survey URL so we can assist you quickly.

Yes, NewtonX occasionally partners with trusted survey platforms, such as Decipher, to reach professionals outside of our NewtonX Professionals Community. The email you received from invite@decipherinc.com is legitimate.

Professionals are invited to join the NewtonX Professionals Community using this link:

Join the NewtonX Professionals Community

First, please check your spam or junk folder, as the reset email may sometimes be filtered there.

If you still do not see the email, reach out to us at professionals@newtonx.com
with the subject line “Password Reset Issue” and include the following details:

1. The email address linked to your account
2. Your LinkedIn profile link (for verification)
3. The browser you used when attempting the reset

To request changes, please email professionals@newtonx.com
with the subject line “Update Contact Information” and provide the following details:

For email preference updates:

1. Your current email address
2. Your preferred new email address
3. Your LinkedIn profile link (for verification)

For phone number updates:

At this time, we cannot directly change the phone number associated with your account. However, we can delete the current number so you can set up a new one. Please provide:

1. The email address linked to your account
2. The current phone number associated with your account
3. Your LinkedIn profile link (for verification)

We do our best to match professionals with the right opportunities. Occasionally, you may not pass the screener if a project requires very specific qualifications—but you’ll be considered for future opportunities.

If you encounter any of these issues, please email professionals@newtonx.com with the subject line “Survey Not Working / Accidental Response.” Be sure to include the following in your email:

*The original survey link you received (either attach the link or forward the email from NewtonX). You may also send a screenshot of the survey, but the original link is required, as it contains an embedded code that helps us investigate the issue.

*The email address you used to access the survey

When we contact you for a consultation or survey, we make sure to provide as much information as possible to make sure there is a fit. This includes what the client seeks to learn from a given audience about a specific industry or trend.

For example, we will withhold the company name but share that a large technology company is interested in learning from IT decision makers about purchasing models for cloud computing capacity including discounts such as spot instances/spot VMs.

Confidentiality and anonymity are of the highest importance at NewtonX. Projects are always anonymous unless stated at the outset and with the consent of our professionals.

Professionals participate as individuals who share experiences based on their long-standing careers, not employees or representatives of their organization. Per our terms and conditions, it is forbidden to share any Material Non-Public Information, confidential information or any information that cannot be disclosed as a result of existing contracts.

While it’s important we verify your identity to ensure high quality, human responses for our clients, we never share your personal information. Further, all exchanges are confidential.