New Pega Report Uncovers Urgent Push and Deep Uncertainty Around Agentic AI

As enterprise interest in agentic AI accelerates, new research from Pega and NewtonX exposes a growing confidence gap. While nearly all leaders expect agentic AI to transform their organizations, only a third feel equipped to implement it.

Based on insights from 180 senior leaders across IT, operations, and customer engagement, the report surfaces a clear tension: agentic AI is seen as a breakthrough—but many organizations are still figuring out how to begin.

Read the full report → The Next Great Leap

Key findings:

• 94% expect agentic AI to improve their technology stack
• 93% believe it will enhance customer experiences
• 92% see it benefiting their entire organization
• Yet only 34% feel confident in their ability to implement it

Under mounting pressure from boards, customers, and competitors, leaders remain hesitant—slowed by concerns over governance, security, and strategic clarity.

With verified, expert-sourced data from NewtonX, Pega’s report offers a candid look at what’s fueling enterprise ambition, what’s holding it back, and what it will take to turn promise into real-world impact.