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Most AI customer service deployments have a resolution problem. New research from Ada and NewtonX reveals why businesses can’t see it.

Ada, the leader in agentic customer experience, and NewtonX, the world’s leading B2B market research firm, announced groundbreaking new research on AI in customer experience. Agentic CX in 2026: What consumers expect and most enterprises

Salesforce Releases CIO Study 2026 as CIOs Enter the Era of Scale

Based on global research with NewtonX, the CIO Study finds AI adoption up 282% year over year as enterprises move from AI pilots to large-scale deployment — and hit bottlenecks in data quality, security, and

The AI-driven edge: How technology is revolutionizing B2B insights

The B2B landscape is in constant flux, with new technologies and a new generation of buyers reshaping the rules of engagement. For decades, the foundational principles of B2B market research have remained essentially unchanged. But

Pega demystifies Agentic AI and delivers a roadmap for enterprise adoption

Survey of 180 leaders uncovers barriers to Agentic AI adoption and offers a roadmap for enterprise success.

Brand Finance Completes AI-Moderated Investor Perception Study in the IT Services Space

Discover how Brand Finance used AI-moderated research to get investor perception insights from 200+ IT decision-makers in just three days.

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