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Supermetrics set out to measure marketing’s AI adoption gap. The data proved it’s deeper than anyone expected.
Ada set out to reframe the conversation around AI in customer service. The data made their case impossible to argue with.
The clock on digital certificate management is running out. HID wanted to know if anyone was watching it
Most AI customer service deployments have a resolution problem. New research from Ada and NewtonX reveals why businesses can’t see it.
BILL partners with NewtonX to launch first comprehensive “AI Ambition” study for accounting firms
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As used by Santiago Sanchez, DoorDash General Manager:
“With quickly changing competitive landscapes, we need to grow in a more disciplined way. We’re no longer a scrappy startup; we’re a publicly traded company. Research enables a much tighter focus to our strategy conversations, which ultimately gives us greater advantage. Because when we go too fast – we miss things if we don’t dig into research and surface new insights. Research helps us increase the upside by helping uncover new growth ops and minimizes the risk by providing the ‘right’ certainty in our decisions.”
Check out the full story here, on how insights and strategy leaders at The NYT and DoorDash find success with research.
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Data is important, but it’s not everything. Get an inside look at how insights and strategy leaders at The New York Times and DoorDash build influence and deliver business impact.
read moreResearch for the sake of research doesn't cut it anymore. Learn the 5-step playbook for using B2B research as a tool to drive industry-wide change.
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