Expanding on our work with Fortune, we recently interviewed 45 CHROs on the future of work. We conducted this study as part of NewtonX Current, our new proprietary research service. The survey asked many multiple choice questions but exactly one open ended question: “What did you learn?” It was heart warming and eye opening to see the responses. All the CHROs frequently mentioned employees, productivity, work, and home in their responses.
Interestingly, the CHROs were split across personal, employees or the business, with "the business" winning by a small margin.
For some CHROs, learning was personal.
"You have to be intentional to keep people engaged!""You can be productive anywhere.""I can do hard things and figure out solutions to problems I never encountered.""Work life balance is impossible.""That I enjoyed working from home a few days a week and many employees were as or more productive working remotely."
Others thought first about employees.
"How resilient employees are. Teams have come together in incredibly creative ways to keep the culture of the company alive.""That employees can effectively work remotely and that you need to trust them.""Remote work only works for certain employees and roles.""Be flexible, patient and take time to ask your employees how they are doing. And earnestly listen.""We are resilient - joy is a choice!!!"
Most CHROs commented on the business.
"Be intentional about culture and relationship building and DEI work.""The amount of time it took us to pivot in March 2020 from office to home confirmed our technology is behind.""The future of work is remote and flexible working arrangements - we proved we could do it.""We have found that virtual meetings are very effective and we will likely see a 50% drop in our business development travel post COVID vs. pre COVID.""Companies are much more mobile than they think they are."
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